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IT End User Support Analyst- West
Category: Information Technology
Description:
Do you have a Passion for detecting problems and then solve them and also have a history of Owning the quality of your work, while displaying Integrity in executing autonomous activities?
And consistently demonstrate Excellence and professionalism in customer
service delivery?

This Position will require the Candidate to:
  • Diagnose computer hardware, network systems and computer software programs accurately and quickly.
  • Work with IT team members, partners and service providers to ensure IT Services are delivered to all IT users in a customer friendly way.
  • Ensure that IT incidents are manage from creation to resolution within the agreed SLA and where applicable issues are escalated to your manager in a timely fashion.
  • Provides support and trains users in the use of IT related equipment and software to effectively execute their daily tasks. Walk users through problems, install software packages and respond to questions about IT systems.
  • Owns and manage the route and field sales IT architecture ensuring that the respective team have the required hardware to effectively deliver the order to cash process. Ensures that the relevant systems are operational for the movement of data to all IT related systems.
  • Manage IT assets from acquisition to disposal, including maintenance of network component inventory, life cycle management and related documentation.
  • Deliver IT services within established service level agreements agreed with the business.
  • Provides “ownership” of all IT incidents through final resolution
  • Plan, acquire and coordinate installation of in –house and remote hardware and software across the organization’s network.
  • Manage and ensure effectiveness of servers, including e-mail, print and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
  • Deliver administration of user accounts, permissions, and access rights through the JML process.
  • Performs analysis of network needs and contributes to design of network architecture, integration and installation.
  • Maintains network hardware and software, including but not limited to servers, voice, PDA’s, mobile phones peripherals, network nodes, terminals and wiring.
  • Coordinates with other departments in order to understand and meet their requirements
  • Evaluates network hardware and software requirements and capabilities and makes recommendations. Checks systems in order to optimize performance and to initiate recovery action after system failures.
  • Monitors customer service and maintains network stability, collects and analyses network and memory utilization, and installs and tests software upgrades
  • Manages computer operation scheduling, backup, storage and retrieval functions
This is a fantastic opportunity if you are looking for a challenging and rewarding role. If you are interested and possess these requirements we would love to hear from you. Please email Resume by:
Qualifications:
Required Qualifications and Skills

• A minimum of 1-year experience working in Enterprise network
• Proficient in Spanish helpful.
• Diploma in Network Systems Administrator related qualification
• Own a reliable motor vehicle
• Resides in the parishes of - Manchester, Westmoreland or St. James


Deadline: October 23, 2019

Contact Information
Name: N/A
Address: Location: Mandeville, Westmoreland and St. James
Email: ndjacobs@cbljm.co.
Telephone: N/A
Fax: N/A

Ad Post Date: 2019-10-16

 

 

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